AT&T

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CLOSED NOW - Opens at 11:00am

I've been to this store a few times since moving to the area. Each time I swear it just gets worse... I know sales personal are usually paid on commission, but even taking that into consideration the way that I have been treated at this store has been unbelievable. The first time I went into the store because my Iphone stopped getting service, no matter where I was it said "No service"... when going into the store I was told I was not getting service because they were working at a tower by my house. Apparently, working on ONE TOWER ruins my entire service? That makes no sense. I had no service in town, in the city and in a different state. After attempting to talk to the sales associate for a good hour they told me I had to direct my problem to customer service.. Fine, whatever. Called customer service, it turned out it had nothing to do with the tower, my phone was busted inside. If the people at the store would have looked at it they would have seen that. I had to travel 2 hours to Milwaukee to get my phone replaced by Apple. Second time I went in the store, since I was unfortuntly under contract still, I went in to get information about other plans. Once I told the sales person I was there for information he ignored me and told me to refer to the internet for any help I may need... Ok.. so as soon as you think I'm not buying something I'm not worth your time? PATHETIC! Third and final time!!!! I upgraded a line on my account to a newer phone, did the process online because frankly, I HATE dealing with this dumb people in the store. I got a confirmation email saying the phone was purchased and I will receive another email when the phone is ready to be picked up. About an hour later I received that email and headed over to this dreadful store. Once I arrived, greeted promptly. Told them why I was there yada yada. They lost my order. Claiming I must have done it wrong. According to them it didnt exist, even though I had the emails, the order number, and confirmation. They pulled up my account and previous orders on their IPads...no new information for this new device. This was all on my lunch hour, so I was crunched for time. Once I realized this was going NO WHERE (LIKE USUAL) I called customer service while I was still in the store. The sales guy REFUSED to talk to Customer service and told me to tell him I needed to tell CS how to do his job and they had no idea of the policies for picking up phones in store. This dumb sales guy had NO idea when he was talking about. I talked to the manager at customer service after storming out of the store for a good 15 minutes confirming that the staff in the store had no idea what they were talking about. When customer service called the store directly they claimed their computers were down, which is complete BS. They found all my information from a previous order, how could the computers be down hmm!?!? Avoid this place if you can. I can promise you're in for some disappointing service