Van's Honda

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I will never again go to Van's Honda in Green Bay, even if that means having to drive to Gustman in Appleton or Bergstrom in Oshkosh to get recall or warranty service. Never again, after my experience today, and the callous disregard their employees showed to my vehicle and belongings therein. I went in for a standard recall service on my 2008 Honda Odyssey, which involved replacing a fuel pump. Not knowing anything about cars or what the recall entailed, I didn't do anything to prepare my vehicle for the service. I commute to work and often carry work equipment in my van, and also have a toddler, so it can be cluttered and a little messy most of the time. Apparently, some part of the recall service apparently required entry to the middle row of my vehicle, which no one warned me about. I would have emptied my car prior to arrival. No warning, no "hey, just so you know..." during the appointment. My appointment ended and I went out to my vehicle, only to find nearly all my belongings literally tossed and shoved up into the front passenger seat. Clothes, childrens toys, expensive camera gear... just flung into the front footwell without warning or regard for its care. Several boxes of things like Kleenex and camera lens cleaners were crushed. Some Halloween decorations I was about to return to Menards were crushed on the bottom of the pile and likely too damaged to return - putting me out of money. I am absolutely livid. I started coming to Van's Honda less and less because I could sense their service department was going downhill. It was more and more difficult to schedule even the simplest of appointments there. I called to reschedule this recall appointment and I was on hold for 10 minutes before someone put me into the service department's voicemail - and even then no one returned my phone call after a week's time. AVOID Van's Honda at all costs. Gustman in Appleton is a good Honda dealer, and Bergstrom in Oshkosh is absolutely a joy to work with in comparison.