Crystal Mazda

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I experienced the typical Bait-and-Switch that gives car salesman a bad reputation.



I was very clear on the phone with the pricing I was offered by other dealers for a new 2015 Camry XLE lease. I was turning in a 2011 XLE, had an insurance claim for damage in which 100% was paid for all repairs, and had extra miles on my lease that needed to be addressed.



I explained all of this to Jeff Bradley. at Crystal Auto Mall over the phone, and he gave me a lease price that was better than what the other three dealers provided.



I made sure he understood my issues (lease price, repair, and mileage overage), and he confirmed that it would not be a problem and that I should come in to sign the papers.



I drove over 45 minutes to Crystal - was passed by the salesman to a "customer service advisor" - and then waited almost an hour until the "manager" (Ezzat Megaly (manager?) came out to say he wouldn't be able to do the deal that was offered to me over the phone.



The repair he said was causing the problem - which wasn't a problem for the other 3 dealers (the others couldn't handle the mileage overage).



However, Ezzat Megaly then said...if I would just leave $2,500 towards the repair, I could then work it out with my insurance carrier.



Bait-and-switch.



I walked out and leased my car that same afternoon from another dealership.



Normally, I would just say lesson learned -- but these guys at Crystal were deceptive, deceitful and just liars.



Stay...away!!

Once they make the sale then forget about it. I had the worst customer service experience at Crystal Auto Mall. The contract was incorrect to begin with and no one helped. They told me to speak with Toyota Financial and they told me to speak to the dealership. I filed with the BBB. Crystal Auto Mall employees never answer their phone or call you back except when trying to make the sale. After that, they want to have nothing to do with you. On the day of the sale they left me waiting all day (employees started to leave to go home) and I continued to wait for the contract to close. They are bottom of the barrel, a bunch of con artists, and care less about their customers or customer retention.Don't listen to the other fony reviews about this dealership. Please, for the love of God, stay away. You have been warned.