Import Services

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CLOSED NOW - Opens at 8:00am

I Went to this shop on 9/24 to get my 2004 e500 Mercedes inspected to make sure everything was in order because I had just purchased it on 9/18.They informed me that everything looked great.I paid $45 dollars cash for basically nothing.The next day on 9/25,not even 24 hours later,my vehicle started having suspension problems on the driver side, problems it never had prior to my visit to the shop. I went back to the shop and I informed them that I felt that they had inflicted these damages and they tried to reassure me that they had not but it was to coincidental.They gave me a quote for $720.I took the quote back to the place I had purchased the car(which is a very credible car dealer) and they informed me that I was being overcharged and that they would have their mechanic look at the vehicle.When their mechanic looked at the vehicle, he informed me that they had not turned off my suspension button on my vehicle, which basically made the suspension on the driver side malfunction.When I called the shop to inform them of the issue(I was very polite)I was told a owner would call me back.When the owner Waylon Williford called me back he told me he has been working on vehicles for 20years and that I am just another person looking for something for free.I stated to him that unless he was going to fix the issue, not to call me.I hung up on him and he called me back again and started calling me different types of female dogs.I feel as though I should be refunded because I paid them for an inspection and they found nothing on 9/24 but all of a sudden on 9/25 I start having issues. They expect me to believe the issue was there the day I brought it to them and they apologized for not recognizing the issue was there.If that is the case then they failed to do a proper inspection which should warrant a full refund.I also have a recorded call where the owners wife called offering me a bribe to remove my reviews. Owner has other bad reviews on various websites. They are trying to save face and paying people to put good reviews to try to get their rating up. FAIR WARNING TO ANYONE READING THIS:STAY AWAY OR YOU WILL BE DISAPPOINTED!!!!!!

Three Years, since I've had my BMW I have trusted Import Services! There has not been a time that I called them and they always get me in! I love the fact that they have an attitude of caring and they express it through taking care of their customers. I am so thankful for the relationship that I developed with Kim and Wayland! You know when I was told to take my car there, I had no idea that I would get the service that I have gotten and I still get from them!!! When the slogan from Allstate says "you're in good hands with Allstate" I can say I am always in good hands with Import Services!

These are the only guys I trust to work on my vehicles. Great friendly service and they're bilingual.

Awesome people that go the extra mile. I brought my vehicle in with an overheating issue and they identified my problem right away. They had someone travel to get the part I needed from the dealership so I could be on my way with my Mercedes. I didn't have to get a hotel and I was able to get back home to New Jersey. Thank you Import Services. You guys rock!!!!

Great experience. I had my car at a performance repair garage close to Ron Ayers and they supposedly repaired a fan control box on my Audi. When I stopped at import services, my vehicle was running hot. I had just had this problem repaired or so I thought. As soon as we opened the hood, you could see that the other shop improperly connected wires without connectors and just twisted them together. They repaired my wiring and replaced fuse. Import service has my business. These guys are great.

Fantastic customer service. Staff listens to your concerns and takes extra time to explain things.

I am VERY picky about who works on my car and extremely reluctant to try a new shop. I took a chance on a friend's recommendation and haven't brought my vehicles anywhere since. The owners are honest and the mechanics are reliable. You cannot beat their prices or service anywhere! Please do not hesitate to bring your vehicle there... you will not be disappointed!

Friendly and nice environment. Serviced my car and repaired my AC system. Explained things in a way I could understand problem. I had a great experience.

Very pleased, great service.

I had a pleasant experience at this repair shop. They did a great job on my vehicle. It runs like a new. Recommend to all.

I had a pleasant experience at this repair shop. They did a great job on my vehicle. It runs like a new. Recommend to all.

These people really care about their customers, they gave me a loaner car while my car was in the shop. Great service, great price and repair was done correctly. Recommend to everyone.

Customer service was excellent! I was made to feel comfortable in leaving my car in the hands of Import Service mechanics. Very satisfied with the services provided!

BEST AUTO REPAIR SHOP IN GREENVILLE!!! Seriously, this is the kind of shop you search for but rarely find. They are great mechanics, provide consistently fast and reliable service, and they are truly good people. If you value honesty as much as you value excellence in your car repair shop, then this is the place for you. We've lived all over the country (Seattle, SFO, NY, DC, etc.) and we are SO thankful to find a shop this good here right here in Greenville! Thank you Import Services!!!

Awesome service and satisfied with the work that was provided for my vehicle. Very easy to work with and very competitive prices.