Dogtropolis

Write a Review317-882-6555

OPEN NOW - Closes at 7:00pm

First I will say that I have 6 very small dogs and have used Dogtroplis several times over the past few years for our grooming needs. For the most part have been satisfied with their groomer Yvette’s talent and feel Yvette has always been good and pleasant to work with. For that matter the entire staff has always been very friendly.
On Wednesday September 23, 2015 I had 4 of my dogs groomed and 3 of them looked very nice. My male Maltese was not as good as had been previously. He had longer facial hair on the right side with a lot more bulk than the left; his ears were not blocked off as requested, his eyes were very uneven also. When I dropped off my dogs I asked the attendant to have Yvette call me and she did not call. Possibly did not get message?
I called to speak with Susie the business owner and our conversation was not a pleasant one and by that I don’t want any to think there was yelling etc. Susie was very even tempered and spoke politely but it was the way she handled my concern. She started by saying that I have complained every other time I had my dogs groomed which is not even close to an accurate statement although I do recall at least one occasion that I had a minor concern and was taken care of with no hassle at all. This time however, Susie to my surprise suggested that I may want to consider another groomer because Yvette has been grooming for thirty years and never gets complaints. Now if I was constantly complaining as previously stated, I would have stopped taking my dogs to her long ago. This is only common sense that you would not continue using their services if you were not happy or at least that’s the way I do business.
My surprise was that Susie did not ask to see the dog and when I offered to email her a photo she was not interested. I did tell her that as a business owner if I had a customer with a concern I would at the very least want to see what they were concerned about and attempt to resolve the issue. Susie was more eager to tell me about their reviews and rating on Angie’s list than she was about resolving my issue. Susie did offer to refund my money and I explained that was not the purpose for my call and opted not to accept a refund (call me crazy) but again that was not why I called. I just wanted them to see my dog and fix it nothing more nothing less.
Susie it’s great to have good reviews and the rating on Angie’s list but if you continue with your attitude with regards to customer care, Angie’s list will not save your business. Losing just one customer for me in my business would not be acceptable. One customer at a time will add up quickly.
I just wish you would have shown enough interest to have asked to see my dog so since you didn’t I decided to post his pic for all to see and form their own opinion. You will also see on my FB page.
Overall I believe you have a good business and pray that my recent experience was not the norm and for that reason I have decided to take your advice and do business elsewhere in the future.

We are rated one of the best in our area according to Angies List. DOGtropolis was in the Top 10 on the Indy A List, and have had 100% satisfaction reviews from our Groupon customers. Please don t always trust reviews online, as anyone can make negative & false comments. Also, check with your vet & neighbors.See who THEY recommend to care for & groom your pet. Sincerely, Susie DOGtropolis Owner

It does seem a bit noisy, but everyone there was so nice and we had no problems at all with our Golden retriever staying there.

The grooming job was first rate.

Thinking about the bad weather coming ,if it ever comes this winter , I remembered Feb. last year. Indianapolis had a horrible ice storm. I work second shift and had trouble driving my car even to a hotel a few seconds from work. ( Just alone getting the car door to even open since it was frozen shut). I called Suzy, the owner, in the morning and told her I could not pick up my dog. Most companies where shut and now my car overnight was totally frozen shut. Suzy gave me her cell phone number and told me that she lived close by Dogtropolis and would always be able to be there with the dogs and check the building no matter what. Her cell phone number was in order to reach her at all times during this storm. My dog was very well cared for during this storm. When I got back late that afternoon the next day Pepsi was very happy and seemed well taken care of. I liked the fact that the owner cared and went that extra mile giving me the cell phone number. I liked that fact that she lives so close to her place of business and cares and takes control of bad situations. My dog continues to go there 2 times a week. This place is Pepsi approved:)

NOT HAPPY AT ALL! To much to complain about!! First they told me to drop off by 830 & my dog would be done being groomed by 1030 or 11 at the latest..I called at 1045 NO ANSWER I called at 11 NO ANSWER i called at 1145 NO ANSWER called at 1230 NO ANSWER remembered they were closed 12-2 now pretty up set...left message at 2:00 I was on my way and girl called and said not ready yet?! I was pretty mad she pretended she didnt remember telling me about 1030 11 he would be ready. THEN I went at 2:30 to get him (door was locked) had to knock my dog was still being groomed SHAKING ALL OVER-he had been groomed before and didnt mind it at all just afraid of other dogs. When I got him in my arms he was practically climbing over me to get out the door. (NEVER HAPPENED BEFORE at other groomers) THENshe told me my dog tried to bite her~! OMG pretty upset to hear that-to me that means they were hurting him- he has NEVER even snipped at anyone before EVER...when he came home he hacked all evening long so I think they choked him with there grooming collar - HE FINALLY stopped shaking all over about 10pm...he still is wincing about his lower area (i think cut tooo short ) but causing him alot of pain and its 3 days after...WILL NEVER GO BACK-dogs roaming everywhere behind closed door NO MATTER WHAT SIZE DOG (when I went you could see back area when I picked up curtain closed it all off!! ..only 1 GIRL there when I dropped him off and only 2 when I picked up (mother & daughter team NOT GOOD!) I had an uneasy feeling when I dropped him off and I wish I would of just left and listened to my instinct!! IF YOU LOVE YOUR DOG-I WOULDNT GO HERE!!!!

I took by dog to Dogtropolis and had a horrible experience. My dogs collar was torn up by there grooming trimmer. There groomer Yvette called me and accused me of trying to get a free collar. I called the owner Susie and explained her the situation and she was just as rude. I never once asked for a free collar. DOGTROPOLIS is VERY loud and my dog was very nervous being there. I would not recommend anyone taking there pets to be groomed or boarded at Dogtropolis.

Dogtropolis was a charming experience for me and my little guy Derby. As soon as I walked into the door, I could tell that the management had my little guy's best interest at heart. The staff was more than accommodating to Derby's special needs. Using other doggie daycares in the past, I found that Dogtropolis was by far the best bark for the buck! For the working Center Grove doggy parent, Dogtropolis is in an excellent location right off 37.

Dogtropolis is the best 'doggy daycare' of all time!!! I often work long days and have taken my dog Spike to several other daycares but this was by far the cleanest and most attentive daycare of them all. The other places I tried seemed cold and warehouse-like; however upon entering Dogtropolis it's clear that this is a different kind of place. It's bright, cheery, and the staff treats your dog like their own. Not to mention, it's clean and seems to be more like a doggy-lounge & hangout than a kennel or 'daycare.' Spike will never go anywhere else!

all i can say is wow...this is the cleanest kennel/daycare i have ever been to. Employees were great with my dogs and definitely spent quality time with my babies. They both came home exhausted and layed around all night (what a relief) Highly recommended.

My dog 'Cairo' has been privy to many different 'doggy day cares' since he is an only child and I work many hours. Dotropolis was by far superior to any other 'doggy day care' or 'boarding' place I have taken Cairo. It was not only clean, but very inviting -



Cairo was eager to stay, most likely because of the friendly owner who took Cairo in (you would have thought Cairo belonged to her- and was part of her family), and it was a little challenging to get Cairo to leave.



I would HIGHLY recommend 'Dogroplis' to anyone that is looking for 'boarding or daycare'. You can't beat the outstanding service you will get for the price...



I guess I should have mentioned - this was the cheapest place I found - as well as the best!!!



Thank you Dogtroplis!!!!