Buck Stove, Pool and Spa

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I saw a few bad reviews and thought I would share my experience. I got a grill from these guys they were awesome! The customer service was great the people were friendly and everything was fast.

LOUSY SERVICE!!!!! My husband and I moved to Calison, SC and needed our pellet stove fixed. My husband called and they said bring the unit in. 2nd week they called my husband and said they have no pellets to test they stove could he please bring a bag of pellets to the store. 3rd week is when the weather turn cold, the other night it was 18 degrees outside. So here we are in a house with no heat. Called The Greenwood store and the store rep reply was and I quote, " Since all the bad weather we have had, his crews have on on the road daily" Like this is Buffalo, NY. 3 weeks and they didn't do anything to try to repair the stove. If they didn't want to be bothered why even ask to bring the pellet stove to their store in the 1st place. So my husband went to pick our stove up, which they didn't even touch they were using it as a work table. No one talked to him, they completely ignored him. But the one rep with a snotty attitude suggested we "could buy a brand new pellet stove." Oh yeah, buy another $4,000 boat anchor that they won't service. LOUSY SERVICE, RUDE EMPLOYEES THE STORE NEEDS TO GO OUT OF BUSINESS. as the last review states no one at the GREENWOOD, SC BUCK STOVE POOL and SPA wants to work or even try to work at offering quality customer service. (and we were also thinking of purchasing a in ground pool this upcoming summer, oh well another $30, 000 sale your awful company won't get.)

11000 mistake is complaining about her pool not being sunk into the ground like she wanted, but she failed to mention that her yard was so sloped that what she wanted could not physically be done. and is she complaining about us installing the pool too quickly? we dont get that complaint too often. and yes, when you dig a huge hole with a backhoe it does make a bit of a mess. and the first call that i actually received from her was something like nine months after the pool was installed. we are open six days a week and it took her nine months to talk to me? and we did patch a hole in the liner about two months after the install- free of charge, even though it was a puncture and not covered under warranty and she is over an hour away from our store. by the way, it was the BBB that recommended us, and i refunded her $300 after the two old men arbitrators for the BBB succumbed to her charm at the meeting, even though our contract said in black and white that there would be extra charged for excavation over 1' deep (hers was over 3' deep)! we try very hard to please, but some people.....

Paid for in advance pool to be installed partially inground - was not done & could not get this situation straightened out with anyone @ store or install crew. They tore up my yard with equipment. Changed install date twice. Had a leak in pool in less than 30 days from install. They rushed install spread cement & put pool in on same day. Never returned my calls in regard to issues. I spend 11000$ and got NO info on pool care - not one page. Worst experience ever - and they were reccommended to me.

These guys care about what they do and how they do it. Jason rocks.