Pep Boys

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The first time we had our truck serviced I was quoted a price almost double the competition across the street. After pointing this out, the manager did discount the price although he said he could not match the price. That is my only complaint on that day. After leaving, I noticed my car made the same noise it was taken in for. I had planned on taking it back, but hadn't gotten a chance. When I went to get an oil change at another place, the mechanic told me my part was totally installed wrong and was laughing that whoever did it, did not know what they were doing. I called and was met with much attitude and disrespect and basically told to bring it in, that wasn't possible, and wait to be seen even if I had an appt. I called to get his name and after giving me the mgrs name, last name reluctantly, I hung up. The associate called me back (I hadn't left my name or ph.#), I was told to bring it in the next day, at a time I had already said I couldn't come and basically he'd show me I was wrong. I wrote corporate being that this was the manager and he wouldn't provide me with his bosses name. I received a call from him (the day his manager went there) and a letter from the district manager trying to make it right and somewhat apologizing. I, however, did not want to go back, given the attitude I had been given.

I was going to let it go, but today after taking it (to another business) for an oil change and tire rotation, I was told my front tire was severely damaged and needed a new tire, an alignment and he was going to investigate what caused it to wear so badly. Well, I got a call back saying that it was the sway bar and it was put on so crazily that although he couldn't say it caused the damage, they put it on correctly and I would not need an alignment, but still needed a new tire!

All of this one from not paying attention to the install job and two, pride that maybe it was done wrong and the customer is right.

I appreciate the district manager trying to make it right, but sometimes once you are dealt with so rudley esp after your car was done wrong, and no apology from the actual people involved, it won't fix it. Also, I felt even he was bragging on the place saying that store is their best store re customer svc, why would I care when that wasn't my experience? I felt it was an excuse or disservice to my complaint. Anyway, I have moved and found a competent, honest and friendly business to repair our vehicles. Just thought I'd warn any who make go there in the future. Costly mistake on my part.

I had a horrible experience! One of the worst ever! I was quoted a price over the phone and got charged 70 bucks more! Then come to find out they put the wrong oil in my car and too much oil. It caused my engine light to come on. My dealership had ti drain the oil and give me another oil change just weeks later! Never had such poor service ever! If I could put no stars I would

Awesome and honest service! I adore the staff at this Pep Boys location and have had my car serviced since I moved to this area. They always take wonderful care of me and make me aware of any needs or issues immediately before I take my little ones on the road. Great job!

I ordered 2 tires Thursday. They promised the tires would be in Friday. They were not. I called again Saturday and the tires were still not there. They said the McDonough store had them and they were going to send someone there to get them. I called Sunday to verify that they had the tires. No one went to pick them up. Rather than telling me the truth which was that they could not get the tires in a timely manner and let me go elsewhere, they just gave me the run around and I have to drive to work on two bad tires. BEWARE!!!!!!! I will not be back and I will tell others to be careful of trusting this Pep Boys branch.