Heartland Heating & Cooling

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I called Heartland to fix my furnace (2 cracked hoses. Not a huge job, but I wanted to make sure the board was okay as well). After the service was complete, I took a look at the hoses and found that only one had been fixed. Heartland got someone out the next day to finish the job. They said they had waived the service fee for the 2nd visit which I assumed meant I only had to pay for the part. I was instead charged half hour of labor and charged for the hose. I appreciate them waiving the service fee, but I shouldn't have to pay for labor a second time when it wasn't fixed the first time. I was also charged $45 for a piece of hose that I could have picked up at a hardware store for a quarter of the price. Now, to be fair, the service I received was done promptly and the service provider was very pleasant to deal with, but paying for labor twice when it wasn't fixed right the first time around is hard for me to deal with.

I've used Heartland Heating the past few years to have various repairs done with my heater and a/c. Needless to say they are great and I have found real repair men.

My experience with Heartland Heating & Cooling has been very good. When they set their appointment with me they're on time. I also like that they come in the fall and in the spring. It's a good deal.

Service providers are very friendly and have performed good work us.

They are very professional and highly skilled. They did great work for us, we would use them again.

They repaired the capacitor in the air conditioning unit. Our technician was very pleasant, informative and overall a huge help. They answered all of my questions. I was able to get an appointment the same day I called.

I highly recommend them to everyone. Thank you for the great work!

Always very responsive to your questions or setting appointments. The guys that come out to help are always very respectful, congenial, and never leave your home a mess. I would highly recommend them to anyone needing help with heating or cooling

Prompt, courteous, knowledgeable. They really know what they are doing

Very reliable, friendly and professional

great service at a great price

Put in a new 95% furnace. Heartland came when scheduled and did a very good job of replacing my furnace. Cleaned up the mess afterwards too. Had a minor part fail shortly after and they were prompt to get it repaired at no charge.Definitely deliver what they promise!Robert Schmadeke, Urbandale, IA

I recently contacted Heartland Heating & Cooling because my furnace was not putting out any heat. It was the day of the blizzard, the roads were a mess. The technician was at my home within the hour and had my heat back up and running within 15 minutes or so. He was extremely knowledgeable, did not track any snow into my house and best of all he knew what the problem was and fixed it. Great work Heartland Heating & Cooling!!

Heartland installed a Lennox furnace and AC system 3 yrs ago. Things ok until we tried to turn furnace on in October. When it didn't come on, we called Heartland and they sent out a technician who fixed it, saying that the pressure tubes were clogged so he cleaned them out. Couple of months later, same thing. Only this time when I called Heartland, their "on call" guy stated that he was sick and couldn't come out, but if he called someone else to come out, he'd get in trouble. So he proceeded to tell me how to fix the problem myself over the phone. Well, that lasted for about a month and again the same problem happened. I called Heartland again and they sent out a technician who advised that the previous guy should have taken care of things and replaced a part that they knew was defective then. They want to charge me to install a part (warranteed) that they should have fixed months ago, after first telling me there would be no charge. I will not go to them for service again.