Velasquez Auto Care

Write a Review847-512-7760

CLOSED NOW - Opens at 8:00am

Brought my car here 3 times for a quick oil change and most recently to replace the control arms. During the last oil change, he brought me into the shop to show me the control arms, which he said he felt once he drove the car into the shop. I could see the damage to them and had them replaced. Took about 2.5 hours to replace them. Driving out I could tell the difference of the car. Always a quick business there which I appreciate.

NOTE: This is for Velasquez's E Grand Location.



I thought I would never write a review in my life let alone a bad one but this goes to show the absolute disgust I have with the service given here. I will start by saying if I could "give" 0 stars I would. Velasquez serviced my car to get a simple oil change everything went fine for quite some time until the car stopped starting. Come to find out Velasquez had put the wrong oil filter in the car and it caused some damage all around. When confronted with the problem the mechanic scoffed and stated he has been doing this forever and that the oil filter he put in is a universal for japanese vehicles. When we took a look at the itinerary we were given by them they wrote down our Vehicle was a 6 cycl when it is clearly a 4-cycl. We also contacted Toyota and they confirmed that the part he used for my vehicle was incorrect. (There's a .3 inch difference). When given this information the arrogance and ignorance ensued as this gentleman stated "What would they (Toyota) know, this isn't a Toyota part". Seeing as this gentleman is clearly a "A Know-Nothing Know-It-All" and seems to clearly have built the car himself and since he refused to help and do anything for us so they will not being hearing the last from us.



So if you don't like being violated without being asked on a date first, I would advise you not to take your money to Velasquez in any state.