The Window Factory

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CLOSED NOW - Opens at 8:00am

Don`t use this place!!!!!
I gave the desk lady thw window measurement for a casement window. with the width then length they gave me a dble hung window that i was supposed to open sideways, Then no refund or
replacement blaming it on me! What a joke outfit! Find another honest window place!

Customer service is great before you sign the contract. They were very accommodating during the sales pitch. Once the windows were installed and leaking, they blamed the mistake on the installer and did not follow through to ensure the problem was fixed in a timely and appropriate manner. Installer did not return calls either. While they are a lower cost, family owned local business, which I found appealing, they were a big disappointment. Spend a little more money and go elsewhere.

I have had The Window Factory replace windows in my house before. They are resonably priced, on time and do a great job. They also clean up their mess. I would highly recommened The Window factory.