Metro by T-Mobile

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CLOSED NOW - Opens at 10:00am

Absolutely horrible. Came in on Friday Jan 13 to buy a replacement phone. I got here about 5pm... Didn't leave until 630pm. At that point I had NO SERVICE on my brand new phone. The manager told me it was fine that i could go home and i should have service within 15 minutes. The next morning i still had no service. Stop i was at the store at 9am for opening... Needless to say the employees weren't there yet. They got there one by one...and still my phone is without service. They called the manager Jose and told him i was there... They had no more of my phone in stock and Jose would be getting phones from another store and I'd get a call that same day to get a phone that works. Well...just before 4pm i returned to the store. Still no Jose... Still no phone. All i get from the employees is they're sorry. It's not their fault. Is the crappy management. After all Jose is the one that told me to go home and my service would come on. Jose was the one that knew i was here at 9am. Jose is the one that they called again at 4pm....and now I'm sitting here waiting for Jose whom apparently thinks his customers are not worth his time. I'm telling you.... Save yourself the stress and headache... They will take your Money and give you nothing in return... And don't expect the management to care...because Jose doesn't care about how customers...only their money. Spend your money someplace else...where you'll at least get a phone that works and won't be treated like you don't matter. Jose's input on this... Was to have one of his employees... Jorge... Take a picture of my credit card so they could eventually refund my money if and when they get around to it. This place is an unsupervised circus. Take your business anyplace but here!!!