Roy Lomas Carpets & Hardwoods

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CLOSED NOW - Opens at 9:00am

No longer a company I can recommend. Have used Roy Lomas for over 30 years for various locations and projects. Over the last year, dealing with Roy Lomas has become extremely arduous and devoid of customer communication and follow-through. They repeatedly fail to return calls, missed scheduled appointments, and have lost our paperwork. I have worked with these guys for over 30 years however because they are "not computerized", they lack any organization and prior customer data. I have chased them again recently trying to get someone back out to "re-measure" for a whole house project because they lost measurements from a visit a few months ago. There not only is a complete lack of organization with this company but there is also a complete breakdown in communication. When I called again, I repeatedly explained someone had been out previously, they had been my carpet and hard floor vendor for over 30 years, and I am frustrated that I am unable to get this project completed. The sales person I spoke to over phone was extremely indifferent and could care less, suggesting I stop by showroom again? Huh? I tried to explain again we have already done that many times and now I need someone to measure again because they lost paperwork and measurements. He said "NO", won't send someone out until we stop by showroom. Guy was completely clueless and just wasn't listening. Roy Lomas used to have their act together but they no longer do. Beware of this company as they NO LONGER care about their customer service!