Premier Eye Care Group

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CLOSED NOW - Opens at 7:30am

Would not recommend, my experience with this group was less than adequate! The doctor and his assistance were rude and condescending.

I am not usually one to post public complaints. But I am truly horrified with how I was treated today at the tuscarora street office. Today my appointment was at 1:10 pm with Dr. O'Donnell (I was a new patient). I arrived a little early around 1:00 PM. I waited half an hour in the first waiting room, saw a tech, and waited another hour and a half in the second waiting room. I waited literally 2 hours (not exaggerating) until I saw the doctor at around 3:00 PM. I only got to see him for about 2-3 minutes. (again not exaggerating). He didn't even check my prescription. When I asked if my prescription had changed, he said "it probably has." (The tech had already checked my vision, but I didn't understand why the doctor wouldn't at least double check the tech's work). No one apologized to me or explained why I was sitting for 2 hours. It made me very frustrated that the doctor thought 2 hours of my time was not valuable compared to his time. (or the office's time). The staff was also not helpful when I asked partway through whether I had come to the wrong office or had gotten the wrong appointment time. I wasn't treated respectfully or even like a person whose time matters. I am a teacher and a mom, and my time is important too. I have never been treated in this way at a doctor's office. Luckily, the receptionist at the very end was kind to me (the only helpful one during the entire experience!). I certainly will not be returning.