Kevin Surnear

Write a Review330-398-3674

STAY AWAY!!! We bought a new vehicle in May and tried to get our policy switched to our new vehicle. Not only could we not pay our current policy payment over the phone (like we'd done previously) we couldn't even get a price for the new policy either. After calling and speaking to his receptionist 3 separate times, we were notified that our policy change request was still pending! 2 months in pending status and we can't make a payment! I requested to speak to Kevin. Who wasn't available, and she didn't know when he'd be back in the office. Miraculously, the 2nd time I asked the same question in the same conversation, he had an appt in the office 'later today'. So I asked if I could get an appt with him. I got 'That is not possible'. So I ask if there's someone higher to speak to and was notified that there isnt. Even if I reach out to State Farm insurance customer service. (Cont review in photo).