Ace Hardware Lawn and Garden

Write a Review269-948-3141

From July 12, 2018
Just left Ace in Hastings. Was happy to find a Dewalt countersink set that normally goes for $27 marked down to $14.99 or $9.99 with ace rewards (which I have). The set would not ring up the sale price so a manager was called over to say the sale is over and ended on 6/30. The expiration was printed on the sale sign at the bottom in fine print. So no one removed the sale sign in 12 days? They would not let me get the marked down price on the set. No apology, which would have made the situation a little bit better. Make sure you read the fine print on everything marked ‘sale’ at Ace. Looks like no more local shopping when I need tools. Amazon or out of town hardware stores for me.

At register I mentioned price differences to a very nice cashier. Cashier said would you like to speak about pricing with manager, I reluctantly agreed knowing that it's not going todo anygood, but cashier & I agreed wont hurt to try. I could tell by cashier conversation on comm manager was reluctant to come up & speak with me. I told him that these brackets are 12.99 at TSC & 17.99 here. Will you price match or is there anything that can be done to reduce the price some? he said "snarkaly" no, pretty arrogantly I might add. I was stunned at first at how quick he answered. I said i wouldn't usually "ask" but this is a huge difference & his reply (which floored me again) if you dont like go back to TSC, Someones got to pay, I was like really, WOW! what a explicate male appendage this guy is (i think he is family member of owners) To bad really, there's alot of good helpful employees there but with this kind of attitude & high prices i'll be doing as little business here as possible.