Hawthorne Animal Hospital

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Visited the hospital recently & the staff is great but the new vet wasn't so pleasant at all. I had asked what happen to the other vet. She responded that she had left. Now I've been a client for years. I know she didn't leave! Ever since they corporate, the quality care of taking care of pets has diminished. Never going back!

Worst Vet experience in my life. I have been using this hospital for years and was always satisfied with their service. However, when it came time to put my cat to sleep, they were the most insensitive people I have ever met. My family and I arrived for her appointment a little early to fill out the paper work. My family and I were sent to the room where the procedure would be done.

We waited and waited and all the time hearing laughter and giggles coming from the room next door. Finally after 30 minutes of waiting we walked out. When I told them how unprofessional and insensitive they were the Vet could only say "what did we do?" They seem to think it's acceptable to have to wait during such a stressful time and offered no apology. I guess this was to be expected since the Vet felt like they did nothing wrong.



One thing to know is this Hospital is not longer privately owned. A corporation now owns them which could account for the number of good Vets that have left this practice.