Holiday Inn Express & Suites Hays
4650 Roth Ave, Hays, KS 67601
Reviews
05/25/2010
Provided by YP.comHello! The hotel is beautifully decorated, and is nice overall. But you can tell they need to work out some kinks! I had a late check in and when I arrived I was told the elevators were not working, and my room was on the 4th floor! No help was offred to carrymy bags and I had to carry all my lugage and computer bag up 4 flights of stairs. I had just driven 4 hours from San Antonio. NOT A GOOD START. The rooms are very nice and had all the ammenties I like. The next day I go to get some gas with my credit card and well.. the hotel had placed a $444.00 hold on my account, instead of the company credit card given at the time of reservation. UGG... so now im out of town and I have this hold on my account.
Once I informed the hotel, they did work quickly with me to get it all fixed, but they were not very appoligetic. They were very indiffrent to my situation, which was a bad one. I dont know how they can be so bad at customer service.
I think the hotel building is the beauty and the management and staff is the beast! It is a great looking hotel I hope they get better customer service soon and they do need better care of the pool and whir pool.
I am going to give them one more try at the end of this month, I hope its a better stay. I will report on see if its a better stay.
They could have:
1) helped with bags ... duhhh!
2) been apoligetic for problems
3) offred some type of discount or freebee!
CynnFoxx
More Business Info
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- Regular Hours
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Reservations: 800-345-8082
TollFree: 800-345-8082
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- You may find yourself feeling particularly smart for choosing to stay at Holiday Inn Express.® With nearly 2,000 locations worldwide, you’ll find comfortable, inviting accommodations with just the right mix of services and amenities all at very affordable rates.Stay Smart.® Stay at Holiday Inn Express.With your comfort and convenience in mind:Still free. Now hot. Express Start® Breakfast BarOur breakfast bar now features hot entrees as well as our exclusive cinnamon rolls and Smart Roast® Coffee. Simply Smart Bedding CollectionOur bedding will have you waking up feeling refreshed and recharged.*Free High Speed Internet AccessEnjoy free high-speed Internet access from your guest room. Our online concierge, eHost, is also available to assist with information about the hotel and the local area.Simply Smart® Guest BathroomFeaturing the Stay Smart® shower head by Kohler®.*IHG® RewardsEarn points toward free nights, airline miles, or merchandise on every qualifying stay.*Available at Holiday Inn Express hotels in North America only
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