Payless Plumbing And Heating

Write a Review732-739-8851

I had asked Lowes to install a new Toilet and new faucets for the bathroom and kitchen. They called Payless Plumbing to do the installation. The day after they came in to evaluate the work and estimate the cost. Which to me was quiet reasonable for the work they had to do on 40+ year old fixtures.

On both days they they came in, the experience was a genuine pleasure in every way.

I have been looking for a good reliable plumber for a couple of years, ever since my own retired.

I think I have found my new plumber.

After buying a dishwasher from lowes on November 12, this "company" was subcontracted to do the installation. After not hearing from anyone for a week I decided to call lowes to let them know I never heard from anyone. That day a lady (Colleen) called me to schedule my install for the earliest date (November 22) between 9:00am-5:00pm. After waiting around all day on the 22nd i decided to call Colleen at 3:00pm. She claimed she called me at 8:00 that morning because they had to reschedule (I never received that call or VM fyi)...She claimed that they had limited staff and a bunch of Water Heaters that needed to be installed before the holiday, and that is "more important than my dishwasher install". So I rescheduled the appointment for November 28, again the only window she could give me was between 9-5 (so this means another day off of work). I made sure to call her at 9:00 on the 28th to confirm they were coming that day (which she said they absolutely were, but couldn't give me a better window). After waiting around until 3:00 that day and not hearing anything my wife called her back just to make sure they were still coming. Colleen was nasty on the phone, didn't have any of our information correct, and told us that "calling her all the time wasn't going to make things go any faster." Needless to say this is no way to do business, I can't see how this company even exists. I have placed my complaint with Lowes, they are getting me a new subcontractor to come install the dishwasher and giving me reimbursement for my troubles. I would highly recommend for anyone thinking of using this "company" to reconsider and use one of the other highly rated plumbers in your area!