Primrose School of Riverwoods

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Our 20-month-old experienced 3 unfortunate incidents in less than 40 days of enrollment here. The worst of which was NEGLECT.

He was alone in his classroom (with the lights out) when I picked him up. The management & owners' response immediately following the situation was unacceptable. They offered no explanation, so I scheduled a meeting the next day to discuss what happened. The meeting did little to reassure us that they were aware of the seriousness of the matter, so we requested documentation. It took a week for management to produce a report that detailed how our child was left unsupervised. This written explanation did not match what was said in person.

I filed a complaint with the Child Care Services Division of the Alabama Department of Human Resources.

After informing management in writing that our son would not return following this incident and other unresolved issues, the day care still charged us (an active duty military family) for a full week's tuition in which our child did not attend. They have refused to send us our full Child Care Aware tuition reimbursement.

Primrose School of Riverwoods in Helena failed to meet our family's health, safety, supervision, communication & customer service standards. Most importantly they failed to meet our ethical standards.