Ford Country

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My service advisor Charlie is spectacular! He's a great guy with a great attitude. He is top notch and the reason I continue to take my car to Ford Country for service work.

The service here was great I really like the advisors I have dealt with multiple people in the service department it always seems consistent.

It was a good from the service manager down thanks for the help with my F150 the other dealer could not fix the issue.

I was very satisfied, everyone was helpful and the service was great. Would definitely recommend to others.

Ford Country has gone the way of all Ford dealerships. The Service Writers would rather talk on the phone for hours and completely ignore drive in customers. They have a contact number on Yellow Pages. com, but when you call that number you get a recording that states you are going to be recorded then the phone hangs up. To get a Service Writer your need to wave a $100.00 bill. Service jobs that other garages charge nothing for, Ford charges $75.00. I have reported these problems to Ford Country and they obviously don't give a damn about customers they never attempted to contact me. If you want service or a new car, do yourself a favor and stay far away from Ford Country. I have a Ford now and it will be my last one!

I like how I am treated by the employees. Everyone seems like they have been doing it for years and there are very friendly they always seem very fair on the service prices.

The people are nice the service is great the facility is clean and nice and everyone is helpful you have a customer for life!

Neal really took it over the edge. if it wasnt for him i wouldnt of picked ford country but i sure glad i did I am completely satisfied with my new vehicle!

If your going there to get your car serviced, DON'T!! RUN FOREST RUN!!! My local Ford dealer who I have done business with for years was astonished at the charges and services for a 30K maintenance. The Henderson service manager stated they don't go by the regular Ford recommended service and go by the severe service. Even when I moved it up to severe service. Well see for yourself.



Don't take my word for it go and validate for yourself.



https://owner.ford.com/servlet/ContentServer?pagename=Owner%2FPage%2FMaintCalProcessPage&CurrMileageChanged=Y&ActionID=1&configId=50224&CurrMileage=30000&eMileageType=Year&EstDailyMileage=10000&MaintInterval=-4&Fuel=Gasoline&Drivetrain=RWD&EngineDisplacement=5.4+L&Transmission=Manual&Cylinders=8



2008 F150 5.4L 10K annual, Dusty road



Update

2008 Ford F-150

Current Estimated Mileage: 30,000

Average Mileage: 10,000 per Year

Driving Conditions: Severe



I don't see a $130 radiator flush or a $150 Transmission fluid replacement. Oh and they threw in a nice $100 charge for the 30K check engine light, said it was a loose wire.



30,000 Mile Service Schedule



Replace fuel filter

Perform multi-point inspection

Inspect and lubricate all non-sealed steering linkage,ball joints,suspension joints,half and drive-shafts and u-joints

Inspect brake pads/shoes/rotors/drums, brake lines and hoses, and parking brake system

Inspect complete exhaust system and heat shields

Inspect cooling system and hoses

Replace engine air filter

Change engine oil and replace oil filter (See Owners manual for time based oil change intervals)

Rotate and inspect tires; check wheel end play and turning noise

Went to this dealership to trade in a 07 and 09 Fusion on two new 2012 fusions. They played a host of sales games before trying to goose me for HUGE money. New cars were 51,000 and they tried me for 41,000 plus trades. Sales manager "JIM" was rude. Girl at the desk called me a jerk for voicing my objections. Went to another dealership the same day and bought THE SAME vehicles for 14,000 less. Paid 27,000 and trade at their competitor. This dealership subscribed to the OLD way car dealers used to be. Let the buyer be ware.