El Paso Mexican Restaurant

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CLOSED NOW - Opens at 11:00am

I LOVED this restaurant. Chose it over the multitude of Mexican restaurants in the Short Pump area due to great food, prices, and staff. Unfortunately, the last two visits were extremely disappointing. Visited last month (March 4, 2011) and the waitress forgot food, brought incorrect items to the table, rarely checked back with us, but then offered to buy us a soda because of her mistakes. This past visit (April 30, 2011) was downright despicable. We were seated next to the only "customers" (a young woman and two little girls) in the restaurant who were watching Alvin and the Chipmunks on a portable DVD player. The volume wasn't terribly loud, however, it kept increasing as we talked. It seemed the more we talked, the louder the volume became. When I could no longer hear my 9 year old daughter without asking her to repeat herself, I leaned over to politely ask the lady at the table to turn the volume down a little bit. It was then that I recognized her as our waitress during our last visit. She welcomed me snottily with, "How about if we just move?" I replied with, "That'll be fine." Then she turned to our waitress and said something in Spanish. I asked my boyfriend if he "caught what she said" and she turned to me and loudly exclaimed, "If you want, I'll tell you what I said in English you stupid F***ing B***h." I was stunned and asked the host for the manager. She then said to me with a smirk, "I WAS the manager." Then added a nanny nanny boo boo kind of noise at the end. It was then our food was brought to the table. We were already getting up to leave. She announced to the servers that she would pay for our food. Needless to say, I had a terrified 9 year old in tears and we'll never go back again. The entire situation was quite unfortunate.