Goin' To Grandma's

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I would seriously look at finding another place. My dog went here for ONLY 1 day, 8 hours! Only to show up and learn that my dog was injured. When I arrived they told me what happened didn t bother to call. Got it. Dog play but don t act like you know how I feel about my dog! Marginalizing the incident doesn t make things ok. Long story short Vet bill $547.67 from lacerations to the left side of face, ear, and paw; required sedation and stiches. Going to Grandma’s response, Well this kennel is PLAY AT YOUR OWN RISK . “Dogs could get hurt. No @#$%! You are being paid to SUPERVISE not throw them in an area and leave them. If you aren t going to watch them pen them. GEEEEZZZZZ If I could give no stars I would. There was no concern what so ever. It was a shoulder shrug as, well yeah, it happens. I only posted this because my friend just went through this and I knew I should posted this a while back (Sept 2013). I just thought I had a bad draw but after seeing my friends new pup #$%$ me off. AND SHE BETTER POST HER EXPERIENCE!!! These people really don t look after your dog. I have heard one too many stories from people on post for the past 8 months but never post...smh. Yeah the staff is nice but their standard operating procedures are less than what anyone would want for their pet, I guarantee it. You can be nice all day long but if your prize possession isn t in the state in which you dropped them off in....shame on you. There will be no offer to pay any portion of the bill. Glad I haven t been back since. I am also glad to see some one had a good experience according to the post below.

Our friends left their husky there for two weeks. When they got him back , he was like another animal, before he was so rambuntious and unruly, and didn't play well with other dogs.



I can't believe the difference in his attitude when they got him back. Everyone noticed the differece in him. GOOD JOB STAFF !!!!!

i am not happy with the staff at Goin' to Grandmas. My wife and I have brought my 15 month old German Shepherd to this kennel several times all without any issues before this.



On March 14th My Wife Dropped Duke (our puppy) off for 11 days of care with play dates every other day. Normally we would have a friend watch him, however no one was able to accommodate this time. On March 24 my lovely wife went and picked up Duke and noticed a chunk was missing from his right ear.



When my wife inquired about what had happened one of the staff member (Mellisa) had said that there were no reports of anything happening during his stay.



When my wife told me what happened I proceeded to call the kennel to ask for a more suitable explanation than "We have no record of anything happening." Mellisa went to explain that she had called one of the other staff members who was watching the dogs during camp day on Tuesday (Dukes first play day) and said she had noticed the notch missing but said it looked old and assumed it had been there before duke was brought to the kennel. Also she noted that the photos that were provided to us as gifts to show how fun Duke had been having were taken on Tuesday and show the notch missing. There is no date printed on the pictures so I had asked to see the original digital copy of the photo so that I may see the meta data showing what day the photo was taken. However Mellisa said that they take hundreds of photos a week and must clear out the card often to make room on the card for more photos, so it is unlikely that they still have them.



With a injury such as this there would have been a noticeable amount of blood both on Duke and in the environment in which it happened. Mellisa did agree with the but she nor anyone else recalls there being any blood anywhere. For me this is unacceptable. Even inexcusable. I understand things happen whether it be another dog was rough housing with him and got his ear or if he got it caught somewhere and ripped it, but to try and cover whatever happened up and not say anything like we were not going to notice or say something.



Now, it may be a issue with just an individual working there that got scared and covered it up, or it may be an issue with the kennel as a whole, but I will find out. I know this will not heal Dukes ear, but that's not the point. The point is my Dog is injured, and he can't explain to me what happened, and someone knows what happened.



And for those of you who can't understand, what if it was your kid in preschool. Wouldn't you be a bit peeved if you picked them up with a gash on their head with the explanation that no one saw it happened and could only assume it happened before they got there. You would have a lot of questions I'm sure.