Kinderland Learning Academy

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Wonderful workers! The teacher are all pleasant and make me and my child feel special every time we walk in the building!

For my child Kinderland is home away from home. The staff is very caring of the needs of the children that attends their center.

Kla have the best interest at heart when it comes to the children and their need. The center also have a awesome family involvement.

Just want to thank the staff and director at KLA for that awesome graduation, that was the most beautifulest graduation that we ever seen. You guys rock

They are always friendly and happy to see my child .

They have had a plumbing problem for nearly three weeks. The owner/director has made NO attempt to fix this problem. The smell of sewage has been so bad that 2 children have gone home sick. Water from the pipe leak is constantly on the floor where the children play. This is just one of the several safety and health violations that this facility has. Things are patched up for state inspections and then let go when the coast is clear. I called to file a complaint this morning on the plumbing problem and was told that several other complaints had been filed over the last 6 months and that this facility was on probation. I am embarrassed to say that my child has been enrolled here. Fortunately , we are on a waiting list for another facility. I plan on removing my child and never looking back! Do yourselves a favor and find another center! ASAP!

Lets see where to start. The staff are untrained. The director is confrontational and defensive when problems or concerns are brought to her attention. Supplies come up missing on a regular basis. A daily supply log was created but is very seldom filled out, is never in the same place twice for parents to sign it and is never updated. The playground consists of mostly concrete which results in lots of scrapes and bruises when kids fall down. The toddler staff is untrained and unprofessional. They don't pay attention to the kids. I have heard teachers using foul language in front of the kids. They blare rap music during nap time. The director yells and screams at staff members in front of the kids. She bad mouths parents to other parents. She is rarely available when problems arise and when she is she is defensive and offers no solutions just excuses. The tuition is cheap but not worth it.

My daughter was enrolled in Kinderland Learning Academy for less than a month. I immediately took her out because her toddler teacher referred to her as a "big cry baby" because she would cry when I dropped her off. I did not like my 3 year old being talked to that way and being called names simply because she was getting used to a new place with new people and new routines. When I spoke to the director (it was Darlene at the time. Not sure if she is still there or not) she made excuses for the teacher and did absolutely nothing about it. I also showed up early (during the end of nap time) to pick her up one afternoon and there were NO teachers present. They were all in another area of the building and all the todds were unsupervised. One of them was awake and just wondering around. I saw on another yahoo review site that KLA has recently had 3 or 4 kids removed for lack of supervision and there are several complaints that have been filed with the state. There may be a positive review on KLA out there somewhere but personally I had a very bad experience with this center and I would strongly suggest researching it fully with the star rating system (currently 0 stars as of 9-17-09) and the complaint hotline before you make a decision.

I have been very pleased with KLA as we have been there for many years. I have seen people come and go for silly reasons but I feel blessed to have my kids there. They do fun learning activities with them as well as outside play time. They are always welcoming to parents to come in and stop by anytime. They have a bunch of family functions to attend and are always trying to get family participation and support. I am very pleased with what my children are learning and the willingness of the staff to help out. I have toured many centers in Hermitage and Mount Juliet areas and have not found the qualities in other facilities that I found in this one. Most the staff has been there a very long time and they have cameras that parents can look at, at anytime. This is my opinion, hope this helps!

Kinderland Learning Academy located at 111 Bonnabrook Drive in Hermitage, TN 37076 has had 6 complaints filed with the state in the last 4 months. 4 of the 6 were investigated and proven to be valid complaints. The other 2 complaints are still under review. These complaints are as follows:

June 10, 2009-proven to be valid

Improper Discipline

Inadequate Staff Supervision



June 12, 2009-proven to be valid

Inadequate meal time supervision

Inadequate safe sleep supervision



July 16, 2009-proven to be valid

Director kept personal items for non payment. Items were not returned even after payment.



Sept 15, 2009-pending

Inadequate child:teacher ratio

Inadequate supervision of toddlers



Sept 16, 2009-pending

Inadequate child:teacher ratios

Inadequate supervision resulting in multiple accidents

Inadequate documentation of accidents

Inadequate naptime supervision

Texting and cell phone usage by staff while on duty

Director Darlene Olds bragging about friendship with Program Evaluator. Stating she can not be reprimanded for complaints filed due to personal friendship with investigator.



The two September complaints are still pending. I am filing a 7th complaint for several of the same reasons stated above. I will keep updated on the follow thru of the September complaints and post any results/actions here as I learn of them.



All of the above information can be verified by calling the TN State Licensing board.



In addition you can verify all above information by calling the district program evaluator for Kinderland Learning Academy

Rita Heffner or her supervisor

Cliff Banister

These numbers are public information. All phone numbers can be located via the TN state website.