Music Loft

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This is an enterprise that does not respect your time or money. Here is my experience. They cancelled the master class in Ashburn with barely two days of notice and expected the students enrolled in Ashburn to take the master classes in Herndon. They refused to schedule a regular class or refund for students unable to take the master class in Herndon scheduled mostly at 4:30 p.m. Upon exchanging several email and finally on a phone call, Ms Leanne kept on harping "It's not our policy to refund. If you cannot take the class in Herndon that's up to you." Pathetic customer service, total lack of respect for people's time and greedy business sense. I would have given zero stars if possible.

My child brought home a flier from her school with Music Lofts advertisement. it was the only store in her packet. I was a little surprised that the teacher did not put any other store in the packet. I went to rent an instrument. The service was terrible. the price was high and the people doing the renting could care less about service or my daughter. I left without my instrument and went somewhere else. I would never go back