RadioShack

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I am disappointed that no one could actually help me with the small project I was doing and the store manager tells me one thing about a product and when it doesn’t work for what I needed it, in another day the same person tells me that he won’t return my item despite that fact that it didn’t do what was advertised….

I went to radio shack 01/01/2013 because I had purchased some Nano LED bulbs at another store to solder to a microchip on my car. The problem was that I have never solder a LED bulb to a chip before there were a lot of options at Radio Shack and I was a little intimidated. I had asked an associate if they knew how to solder a basic bulb to a circuit board but they said they didn’t and kept walking to their own business.

I had found a product in their solder isle called “conductive wire glue” now this is what the product promises it can do………..

”provides a highly conductive permanent bond”

+ “cure overnight at rooms temperature “

+ “works with AC to DC connections”

+ “and easy alternative for making hobby and electronics wire connections, without the hassle of soldering”

+ “Radio shack carries and assortment of glues and adhesives for all projects, ask a sales associate for details”

So before I had purchased the glue I asked the store manager (a heavy set man) if this is a glue that glues on to wire and chips like if you were soldering? And he says I don’t know. SO then I told him if this glue can be used to “solder” a bulb to a microchip and he answered yes. So I decided to purchase the item.

Well I had gone home and placed the LED to the Negative and positive ends of the microchip and it started lighting up just by pressing on it and then I went to and the adhesive on each and it would turn off completely…I tried it multiple times but failed with frustration. So I had concluded that this product doesn’t work for me.

I went to return it (with my receipt) on 01/11/2013 and ask the associate which was the same store manager from before that I wish to return this item because it simply doesn’t do what it states on the packaging but he told me: no I can’t return it because you had opened and used some of it. I had told him of course I opened it and used it but it doesn’t work it doesn’t do as advertised how else can I know that but by opening the product and using it? But he kept being repetitive and telling me that one you open it I can’t return it. I told him again that the product doesn’t do as advertise how is this my fault? Plus the receipt on the back says that Radio Shack would return almost anything and I was still inside the return date? So I had asked him for the number for customer service and hey wrought it on a card without his name but I knew he was the store manager he is a heavy set man…..



I don’t know if this company is costumer service oriented like Best Buy and Home Depot, but I am very disappointed on my shopping experience at Radio Shack. I am more reluctant to go shopping there again or going to another radio shack were associates know what they are doing. I mean the store is the size of a master bedroom. It’s not exactly like it has a huge inventory that it’s impossible to learn all the products …..