UPS

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I don't even know the right words to say. It is mind blowing how these people get away with what they do. They do not answer the phone. They delivered a mountain bike my mother order for me 2 moths ago, damaged. box was completely ripped and bike had a dent in the rim. I had to pay out of my pocket for a new box to ship it back. Now get this. The reordered bike was delivered to the wrong address and my mother had requested a signature. The delivered it to apartment 4 instead of my apartment ( 3), and not even to my complex to a complex I am assuming across the street. I have been on the phone for two days with ups to investigate this. I was told it is up to the UPS drivers discretion if he wants to leave it with a neighbor ! WHATTT! how is that even legal. I do not even know my neighbors. What happened to leaving a notice on my door that the attempt was made. Mind you I was home and saw the delivery truck drive by my street that same night. This is the Hialeah location. The reviews are pretty much the same as mine. They get away with this because we all just get our money back and let it be. Not me there is no way. This can not be legal what they are doing and I work with lawyers so believe me when I say This is going to be the end of this type of service. can not believe this!!!! btw I do not give a star rating they get NOTHING!!!!

This ups is useless because I had a delivery today 10-03-2014 and the driver never delivered the package because UPS has typed the wrong address. I have lost more than $3,000 from one of my customers because of UPS.