A -1 Muffler & Service Center

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CLOSED NOW - Opens at 8:00am

I had spent a lot of time searching for a muffler shop for custom welds in the hickory area after previously going to Merican Muffler. A-1 Muffler was the business I had chosen to weld on a muffler I had purchased online. The mechanics told me what I could and couldn't do on the muffler runout so I would be able to pass inspection and were willing to listen to my previous ideas. I waited 15 to 20 minutes at a cost of 35 dollars. I was pleased with A-1 mufflers job the welds were extremely clean the mechanic had even welded on a bracket and extra short piping. Not only did Merican Muffler charge more, the job looked like they had spot welded their muffler on leaving nice big holes for the air to escape in front of the muffler. With A-1 Muffler I am 110 percent satisfied.

I have never had a most unpleasant service as the one I received at this place. If there was such a thing as no stars, I would give them that. I don't know about the others in the shop, but if the manager, Darrell Bolton, was an example of what the type of service is given, then there isn't much to expect from this place. I went in and was passed over for customers following behind me TWICE! I was at the store for over an hour and he was unable to do what I had requested of him to do. He probably believed he was doing me a service by not charging me for whatever small work he did, but I would have appreciated it more if he could have told me he was incapable of fixing my problem at all in the first place. Because I was Asian, he felt that I was less human and treated me with little courtesy. I will never go there again and I would recommend the same for any customer as we should not support such discrimination.