Elm Street Cafe

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CLOSED NOW - Opens at 10:00am

The food is very good, but the service is awful. We are a local business that orders frequently from this Cafe, but will never order again. We had problems with timely delivery and did not order for about 6 months, decided to give them another chance, and paid the price. When told it will be about 20 minutes, we waited an hour and a half. Our lunch was long over. If they are short handed (the excuse we were told), then please notify your customers when they call to place their order. It may be the deciding factor if we are willing to wait, or if OUR day will not allow the wait. But, at least give us the choice. Not a good idea to lie to your customers either. When calling back to check the status of our order, was informed "she is walking out the door right now", and then our repeat call over 20 minutes later a gentleman in the background asked if we wanted to pick up our order. If she left 20 minutes earlier, how was our order available for pick up? Businesses must depend on the local population and this is an example of how to alienate them.