Fitness 19

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This people are so determined to not let someone go, that I had to contact the Better Business Bureau and ask for help.



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Thank you for using the Better Business Bureau's Online Complaint System.

Your complaint has been assigned case # 89065514.

Correspondence regarding this complaint will be emailed to : [email protected]

Please print a copy of this for your records.



Filed on : August 28 2015



Filed by :

ISOLDA QUINTERO

2841 LA PRAIX ST

Highland CA 92346



Filed against :

Fitness 19

7354 Stoney Creek Dr Ste 1

Highland CA 92346-6566



Complaint Description:

Been w them for 2 yrs. Trying 2 end contract for 6 weeks now. Today they tell me that before ending contract I must pay for a new year of membership. I have been a member for 2 years. My exspouse use to pay. I received an email that he is no longer paying so I contact them to proceed with ending the contract. They told me to pay for current month July 2015, and for another month August 2015. Today they tell me that I also have to pay for a new one-year membership before they end my contract. Manager Mike would not come to the phone to talk to me. Accounting only answers to customers one hour per day from 12 to 1pm, and at that time their phone is busy or accounting is busy and can't talk to clients. I just want to finish my membership with them. Pay them for the 2nd required month which is August 2015 and call it a day, but the staff won't go for it. With every call I make their is a new "charge" that they "forgot" to disclose during our first call.



Your Desired Resolution:

To pay for what they told me 6 weeks ago: current month (July 2015, which I already paid), and for the 2nd required month (August 2015). I do not understand the reason behing paying for one more year of membership if what I want to do is end such membership.



This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.



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The staff at Fitness 19 is always friendly and willing to help you. A+ service! Also, the members are amazingly friendly. Very clean too.