Cyber Knight

Write a Review732-227-0922

CLOSED NOW - Opens at 10:00am

I have dealt with Mike for a while and very satisfied with the service I have received. Dennis made a house call to my office and my home to help with some setup.networking issues and it was handled very quickly. I highly recommend these guys.

This USED TO BE a nice small and very friendly, professional and caring "family [PC] doctor". NOT ANYMORE! Please, make sure to hear me well: I am not generalizing, just sharing my more than a decade experience.



I brought my PC to this shop for two reasons:

1. To install an additional hard drive, and

2. To move it back from Win 10 to Win 7 (since it was already in the shop, anyway.



What do I have now:

1. The 1Tb had drive cost me THREE TIMES the price of a drive! LABOR? OUCH! I doubt 15 min. work has more than a $100 price tag on it, unless these guys are MD with a lawyer's degree on top of it!

2. The PC is returned back to Win 7, alright. HOWEVER: ALL PROGRAMS WERE LOST! Now is the interesting part: the shop employees insist on telling me about the possibility to loose all programs, and they insist on me okaying this action anyway! WHAT A LIE! Some of the programs can be re-installed, but these guys wouldn't move a finger unless they are pushed hard. Today, the shop's owner called me insisting on (listen carefully!) me not actually hearing his guys warning me about possible loss of the programs! These people are delusional! Or, perhaps they have such a huge ego that the respect to the customers is no more in a picture? I have my PC in this shop for already TWO WEEKS, and each time I am visiting my imprisoned computer, I am forcing these people to do something. Today, for instance, they've made an attempt to return me the PC without cleaning the main hard drive, with lots of rubbish on it! When I asked why they wouldn't clean it, I was told that "there is a chance I may need it." Some attitude, I must say! Do they even know such phrases as "I screwed it but tell me how I can make it up for you?" Was it a good place some years ago - caring for customers? YES! Is it still a good place? DEFINITELY, NO!