Hillsboro Vac & Sew

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Hillsboro Vac And Sew went above and beyond to repair my industrial Juki sewing machine over night for me. They were so understanding that this machine is how I make my livelihood and did everything they could to get it back to me by the next day. This included having a part machined for me so I didn't have to wait while a part was ordered in. This is not the first time they have bailed me out and kept me working. Top notch service!!! Thank you!

The staff at Hillsboro Vac & Sew are terrific! I took in four vintage Viking sewing machines. Two of the machines had been declared unrepairable by by another Viking dealer. Ron, Glenn and Mike had all four machines completely repaired/restored in just two weeks. Outstanding work and excellent customer service. I recommend Hillsboro Van & Sew unconditionally!

I give this store an F in communication and customer service. I went here for a replacement drive belt for my vacuum. Without asking what brand or model, they sold me a similar-looking belt. I assumed they knew what they were doing so I tried it. When it didn't fit I returned it for another one. The second one didn't fit either. Finally I asked if they wanted to know the make and model. Once they had that information, they discovered they had to order it and said it should be a couple of weeks. When I hadn't heard after two weeks, I checked in and was told it was back ordered. I don't know how long they were going to wait to share that information with me. This went on for a while until TWO MONTHS later I went in to get my money back and cancel the order. I received no apology, just 'Yeah I don't think that ever came in...'

I bought a used sewing machine from them and they gave me a one year warranty on it even tho it is used. I also bought a used vacuum and it also came with a one year warranty. When I had to bring the vacuum in due to a loose hose (kept coming off while vacuuming) they fixed it right away. They have always been helpful and professional. I highly recommend!

I took my sewing machine to them on Feb 7th, a Saturday. I was told that my machine would be finished that very day, just a couple of hours and they would call me to come pick it up. I never heard from them the entire day, nor the next day. Monday I gave them a call and was told they needed to order a part. I was never asked or informed of this. I was told the part would come in 3-7 days. After a week and a half when I still hadn't heard from them, I again had to call them, and the part still wasn't in. I continued to call them at least once a week because they would NEVER call me, even after multiple promises that they would call me. I finally went into the store and got my machine back from them on March 20th (6 weeks later) and was still charged an outrageous amount). They acted like it wasn't their problem. DO NOT TAKE THEM YOUR REPAIRS. I have had WONDERFUL customer service from Stark's Vacuums. I would take my vacuums there.