O'Charley's

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CLOSED NOW - Opens at 11:00am

My husband went there Friday for Prime Rib Lover's. We have had this at other O'Charley's and it was excellent. We both ordered our prime rib medium rare. When we were served my prime rib was burnt and hard on the bottom. I could hardly cut the meat. It was dry and tasteless. I will say the waitress, I think her name was Jenny, was excellent. I would advise not to get prime rib here unless you want rubber.

Absolutely worst O'Charleys I've ever been to. Definitely some of the worst service I've experienced in a long time. When my party if 3 walked in, the manager was behind some kind of counter (not hostess stand) and told us someone would be there in a minute. 3 pm and we waited several minutes before someone finally came and said "oh wait, let me make sure the table is clean". Still standing there, the manager just stood there. Didn't try to help his servers, hostess, busser, etc. he was clueless that his restaurant was a mess and that people had been waiting more than 5 minutes to be seated. Keep in mind, the restaurant had, MAYBE, 10 tables with people at it.
Waited forever for someone to come to the table for drink order. Took even longer to actually receive them.
AppetiZer finally came out less than 1 minute before all of our food came out. Server said he had to "fight for the food".
Food decent bar food but the lack of atmosphere and "don't care" attitude from management will keep us from coming back.
Bleh.

Yuck! The absolute worse food I've ever bought! The restaurant had so many parking places at lunch time...fair warning! Service attention was fair. My food? was horrible garbage like, cold and wet. Would never recommend this place calling themselves a restaurant! BAD!

My wife and I wanted to try the Prime Rib Lover's special that O'Charley's was advertising where two P.R. dinners with one side each and one appetizer to share was being sold for $12.99 each which came to just under $30 without the tip. We went to the closest one which happened to be their Hixson, Tn location. They only gave us three choices for their selected apps and we were told the Tater Tot Fondue was to die for so we decided to try that one. The waitress told us that the long wait we were experiencing was due to only having one cook in the back for the entire restaurant so we couldn't blame her for the delay but it sounds as though they need better management and scheduling. Honestly the melted cheese was the only high point of their Fondue app so we were really looking forward to the P.R. which took a little under an hour to acquire. I knew I was in trouble as soon as I had taken the first bite and I chewed and chewed but it seemed to be more muscle than meat so I tried another bite and it wasn't much better so after trying four small bites I approached what I thought to be the manager and told him that the P.R. was way to tough to eat so he sent a lady that I assumed was over the kitchen to speak with us and she was sympathetic and said sometimes they get bad cuts of meat so she would try getting us another set of entrees from another P.R. in the back. Well after about another 15 minute wait on top the hour we had some edible meat but my thoughts are that if your looking for a nice piece of Prime Rib don't go to O'Charley's. Their other food is actually quite tasty except for their new Tater Tot Fondue (I don't see that one lasting too long on the menu) and I have been very happy with it, but their beef, especially thier P.R., is truly disappointing. I've had better portions of sirloin steak than what I found in their P.R.!