Exhaust Masters Total Car Care Center

Write a Review219-962-3922

CLOSED NOW - Opens at 8:00am

Had an issue with my 2003 Honda Civic brake line leak over Easter Weekend while visiting my folks in NW Indiana. My Father had vehicle towed to their Merrillville, IN facility and proceeded to change all of the brake lines on my car and did it without even providing my Father or myself a written estimate! When my Father went to recover vehicle, he was given a bill for $659.61! Their "District Manager" Manny as he's known didn't do a thing to even acknowledge that this was dishonest and not only proceeded to charge my Father - he also refused his credit card and insisted he be paid in cash! Police were called on the scene to oversee the exchange. Exhaust Masters was not authorised to perform this work on my vehicle and then charge rates that are inconsistent with non-dealership shops. I attempted to call "Manny" directly on Saturday to discuss this with him and resolve and was told by his employee working at the shop - JD as he called himself that he was "unavailable" and refused to give me Manny's cell number so I can call him directly to discuss! Exhaust Masters is the example of what an automotive repair shop should never do while conducting business. In all my time having my vehicles serviced in the States of Indiana and Illinois - I have never come across a repair shop that doesn't provide a written estimate of services and work to be performed on a vehicle without having me review it and sign off on it! This is a very unprofessional and totally dishonest business.

I have gone to the shop in Hobart for exhaust work on my cars for over ten years, but this is the last straw. I have always had to take cars back to get brackets re-welded, but the store was close to home so no big deal. However this last time is it! Took my Geo in for repair to the exhaust which they had installed alittle over a year ago [$300+], only to be told it would need a complete system again. This time $450+, figured minus the cost of warranteed muffler and convertor as these pieces were unusable due to the way the were installed.They claimed they didn't install them. After showing the paperwork from the previous visit i was told they would get back to me. No contact so stopped by the shop and was told warranty had expired, on the contract it said lifetime on muffler and 2 yrs on convertor. Was told that was a mistake, should of said 1 yr on both, mind you the new contract said 2yrs on convertor also! Then he ask, you don't expect me to eat the cost, do you ?