Outback Self Storage

Write a Review419-861-6600

i was moving from out of state, they reserved/held the unit for me for days until i arrived, friendly, extremely helpful. changing states, jobs, and no where to live at the time.. putting my personal belongings in storage was a nightmare to me. The manager assured me my belongings were safe and in a climate controlled, carpeted unit. I ended up staying for over 4 months with no worries at all. I would recommend this place to anyone in need of storage. 5 star rating

Very nice facility, probably the nicest in town, great security and clean. I'd recommend you give it a try.

very clean, professional business. they offer a business center for their customers, units are clean, everyone was very helpful. would recommend to everyone.. also, you get $20.00 off if you refer a friend

Lousy service.. Don't go there. they rip off people money . we clear out on June and still charged us 4 months and my husband called them and she the manager said she call him. bull crap he didn't have not received their dumb phone call. OMG!

Unfortunately, I will not be writing a positive review. I am a grad student at UT and was in the office to assess and document customer service techniques employed by the manager when an irritated customer came in. I acted as the irritated customer which was believable because I am an actual customer and I had a complaint about my account. I approached the manager with an attitude of frustration and received nothing but attitude in return. She displayed all the techniques of a manager that was not customer service oriented. Tone of voice and body language were defensive, irritable and lacked any sense of responsibility for her actions. She only served to escalate the interaction and did not seek to understand or deescalate the situation. Overall very poor management style and poor customer service. In the end, I have paid an additional months rent even after having moved out months ago and her management techniques were documented as some of the worst in the area.

I placed all of my household goods in climate controlled storage because I had a number of antiques and would be storing it for about a year. Many things had mold on them. A wool rug was ruined beyond repair as well as an antique library table. They took no responsibility and because there was no evident peril like fire or flood my insurance would not cover the damage. Paying considerably more for climate control is a great waste of money!!!