Youfit Health Clubs

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Hi, I am writing this review to let others know to NOT use this gym!

I signed up, all seemed fine, could be a little crowded with so many people using the free weights, but it was ok for the price...and they also keep the place really hot, it felt like they were trying to save money on the AC bill.



The real problem I had is when i went to cancel my membership because I was moving out of state and there were no Youfit gyms by where I was moving. I went in, in June, and told the young lady at the desk that I was moving and she informed me that I would have to pay for an additional month of use and then that would be it!



Seems easy enough, right?



Well, I paid my month and then expected everything would be fine, because I had spoken to an employee, and they are trained to know what to do/say when someone decides to cancel!



Boy was I wrong! They have my account info and they have charged me 35$ + 10.60 +52$ + 20.60$ = 118.00$



So, I called and asked why there were these charges and they said they are for the, year fee, and a bounce back payment fee, and the month membership fee, and a fee for the fee!



I explained my situation to the asst. manager and she didn't care! She was rude, told me that there was no evidence that I came in, even though I moved on July 2nd and didn't visit the gym after June 28th, she said her employees are trained and they would never make that mistake so it must be that I didn't come in or tell them to cancel! she told me that they would just keep charging my account, and that if i don't pay "IT WILL GO TO COLLECTIONS!" she was extremely rude and dismissive of anything thing I said! She would talk over me, and dismiss any reasonable response I had to her questions. The most deplorable customer service I have experienced in a long, long time!



I explained to her that I would be glad to pay for the last month (july) and the cancel fee(10.00$) but that's all i'm paying as I haven't lived in Florida for over TWO months!



She said nope, and they were gonna keep charging my bank account. I now have a stop payment for Youfit. I now have to close my bank account and open a new one because they want all of the fees and all of the months even though I have not been to the gym since June!



DO NOT JOIN YOUFIT! you will regret it, bad customer service, ignorant employees, and they take your bank account number instead of your CC so that they can charge you incessantly!



DO NOT JOIN YOUFIT! go to planet fitness or lifetime! ANY OTHER PLACE BUT YOUFIT!!!

This gym really sucks' Malisa Working at the front desk is very rude and should not be permitted to communicate with members! I do not recommend any one to join there . I had a very bad experience in this health club . I will exhaust every avenue to seek remedy to my poor treatment ! When you spend your hard earned cash you do not expect such abuse and mistreatment