Varco Motors West

Write a Review785-364-2332

Worst car buying experience I have ever had. I went to look at the car 4 times, each time expecting to take it home, but everytime I would find multiple issues that I had asked to be fixed that had not been addressed. This should have been my first cue not to buy the vehicle. They provided a 6 month warranty during which I had it worked on every 2-4 weeks the entire time. I brought it back to them to have the AC worked on 4 times and everytime I was told that because I was a female I just didn't know how to work the AC. Finally, I took it somewhere else to pay to have someone fix it. There were many other ongoing issues that I had them "work" on that came back to me unfixed. I live 45 minutes away from the dealership, so I finally stopped using my warranty and just paid another mechanic to fix all the other issues that arose. I have now put hundreds of dollars into the car myself to fix problems that should have been addressed from day 1 under warranty. Everytime I called in they acted annoyed to hear from me again. Also, everytime I took the vehicle to be worked on they would promise me a 1 day turn around and it always took 2 or 3 days. I was given a rental vehicle everytime, but one day they wanted me to take off work and return the loaner car (even though my car was not done being worked on) because they had someone at the dealership wanting to look at the car I was driving. Another time, I followed up on the status of my vehicle with multiple phone calls and did not get a response. Five hours later I got a call back and I got yelled at for driving the rental car to Kansas City. I was told I did not have the right to take the vehicle that far away from the dealership. If its a loaner car shouldn't I be able to take it wherever I need to if my car isn't done and when they won't answer my phone calls? Overall, the car and the service has been one head ache after another. I would strongly advise shopping elsewhere for a new vehicle. Don't let their cheap prices fool you! Cheap Price= Terrible Service and Cars!