Imperial Auto Repair

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Imperial Auto Repair took $1,669.20 from me with no service.

On June 3, 2016 I have taken my 2001 Toyota Sienna to Imperial Auto Repair for AC freon refill. Mechanic said he found some faults while filling AC freon and that I’ll have problems on safety check. He said $350 will fix everything. I came back the next day and as I was counting my cash to pay, the mechanic said the charge is $650 and I asked him why and he said a lot of things and I knew nothing about the engine so I paid him.
The mechanic stopped me from leaving there are more repairs needed and he went on and on about engine parts and I simply asked him “can you get the car ready for safety check and how much will it cost?” The mechanic then said $650 and he said he will guarantee that he will get the car ready for safety check.

On June 9, 2016 I have returned to Imperial Auto Repair to pay the mechanic said the rate have gone up to $919.20, which I asked him why did it go up so hight and he said the parts cost more and he also had spent more working time. After awhile of trying to debate about this and seeing that it was going nowhere and that he was not about to let me go without getting paid, I pulled out my credit card and paid. I then noticed that my driver side door handle was yanked out with metal piece sticking out and so I asked the mechanic why was the door handle broken and he apologized and said he will repair it for free.
After several days he finally replaced/fixed my car door handle and he demanded $100 so I ended up giving it to him.
I asked him for the receipts & invoices & estimates and he refused.

The car engine light & abs light & break light were all coming on and the speedometer stopped working on and off so I again tried to contact Imperial Auto Repair but they now hangs up on me.

On June 27, 2016 I wrote a letter to the Imperial Auto Repair for receipts & work stating statements but I received no response.

On July 5, 2016 I wrote a letter to the Imperial Auto Repair for receipts & work stating statements with U.S.P.S. delivery confirmation but I received no response.

On July 14, 2016 I have disputed the credit card charge but the bank required corroboration from another mechanic on the work done by Imperial Auto Repair, which is not possible since the Imperial Auto Repair is refusing to provide any receipts nor work estimate papers.

While going through the Hawaii D.C.C.A. website I found a Hawaii law on mechanic requirements as follows:
Section 437B-1, Hawaii Revised Statues:
All work done by the repair dealer including warranty work, must be noted on an invoice or repair work order, including any parts supplied for the repairs.
If crash, used rebuilt or reconditioned parts are used, this must be stated on the invoice.
You will receive a copy of the invoice or work order. The repair dealer will keep a record of all work orders for at least two (2) years.

Hence, I have told the First Hawaiian Bank of the law and asked them to help me get at least the receipts and invoice and work estimate from the Imperial Auto Repair, which the staff at the First Hawaiian Bank said "This is a legal matter. This is not a bank matter." and kept repeating until I left the bank. So much for credit card fraud protection.

On July 29, 2016 I wrote a complaint against the Imperial Auto Repair to the Department of Commerce and Consumer Affairs in Hawaii.

On August 9, 2016 I took my car to Makiki Auto Repair and the mechanic there said other then a front left tire sensor being replaced incorrectly nothing else seemed to have been done to the vehicle. The mechanic also wrote several more required repairs and "C0000 - ABS ECU Malfunction," which he said was due to the car computer that needs to be replaced and that I needed...