Country Cottages Hoover

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We moved my father-in-law into this facility in Dec. 2014 because we thought it seemed more cozy and less formal than the other places we checked out. It has truly been a diasaster from the beginning.



First of all they promised several services that never happened. While we were being recruited we were told they would make sure he got haircuts, doctor visits, and trips to the store to buy toiletries and other necessities. None of that happened. Instead, we would get frantic calls constantly telling us we had to leave work immediately and bring him things because he needed it emergency style.



They offer phone service, which we signed up for. It took over a month to get phone service working.



After he was there for only 3 months they reassessed his care level. Even though his doctor reported no changes to his health they moved him from care step 0 to care step 4. They raised our monthly rate by $300 with only a week and a half notice. When we expressed surprise at this decision we were spoken to very rudely by the director. 2 weeks later, after just being assessed as a level 4, we were told that they did another assessment and he was now off the charts and must get out. We were given a 30 day notice. His health today is no different than the day he moved in. There was no rapid decline that you would expect from the jump in care levels over a 5 month period.



In addition, the staff repeatedly lied to us about his needs. It was hard to tell what he really needed and how his health actually was because of the constant exaggerations.



He is now at Elmcroft in Grayson Valley and has a nicer room in a nicer facility with a much more professional staff and we couldn't be happier to have him moved.