Hoover Toyota

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I bought a 2011 Sienna at Hoover Toyota. The salesman, Harold, was very professional and was not pushy at all. It took me weeks to figure out what model/options to buy, and I did not get inundated with calls pushing some car I didn't want like some of the dealers on 31. Since my purchase, I have done the 5k and 10k services. I hope I don't have the same issues as some of the other reviewers, but the experience so far has been quite pleasant. Can't beat free car washes!

They just screwed me up completely. It took them three days to do a 60K service. That was ridiculous. When I brought a car on Saturday morning they told me it was going to be 4 hours job. At 5.00PM Adam called me and said the car was not ready. That was the first time I got disappointed though I did drop by anyway to make sure the car would be fixed on Monday. And he promised me that. Can you imagine me frustration when after work in Monday evening I came to the service to find that my car had not been even started? And again guys explained that they had been slammed by a number of customers and my service had been put on hold since this supposed to be four hour job. This time it was Brandon who promised me that the car would be done tomorrow (Tuesday) he would drive up it to my address at my convenience. Also he offered 50% discount for the service which I thought would be fair enough. Now Laugh. I called them around 1.00PM and I was transferred to ADAM. He asked when I want to get the car. I told around 5.00PM he said that impossible since they would close at 5.00 and a driver had to come back to garage by this time. In nutshall I got the car at 2.00PM at the peak of my business so I had to find someone to fill in while I was take care of the car. I soaked under the rain because they brought the car when it was dogs and cats outside. And they charged me entire sum!

Now I wondering why it took so long to service my car if on Tuesday they left a message that the car was ready at 9.30? It was obviously less than 4 hours they had claimed they need to do the job. Should I be concerned with the quality of the service?