Camping World RV Sales

Write a Review888-409-8312

OPEN NOW - Closes at 7:00pm

So far finally got a call back from guy about a couple of issues. Pray they handle things correctly.. bad customer service etc does not go over well with companies. When we bought our camper they were seedy. There were a few issues, they went far and above to fix things and make us happy. I pray it stays the same at all times with us..

I'm just writing to inform you that I am getting closer to my target retirement age and have been exploring the idea of buying a RV or a Fifth Wheel. So I stopped by the Camping World of Fayetteville in Fayetteville NC and talked to a very nice young man L.D. Sullivan. This sales person is very knowledgeable about all your products and took me on a very informative tour of all the possibilities of what there was to camping. We looked at big RV's and little ones and small trailers to big and 5th Wheels. Sure gave me a lot to think about, but I know when I go back to finally make my purchase I'm going to want L.D. Sullivan as my sales person. He represents your company very well.

Respectfully, Mr. Geoff Kieser

This site discusses the growth of Camper World. They are growing, however, they are not growing their support Staff. I dropped a Freedom Elite off on July the 4th. The comment was thank you, check back next week. I did, check back next week and I just visited today going on the 3rd week and was told to check back next week. The personnel who work there are great! Johnathan is my contact at the service desk. He even called me at 7:45 PM to apologize for the service not being done yet. I talked to the service manager, I stressed my frustration over a company that serves the community and does not have a support staff to serve the business. In his defense, I blame it totally on the people who can hire. Profits be darned, hire the people you need to support your business. If there was another maintenance facility that could provide the service I would be gone from them. I am a Good Sam member and if the representatives from Good Sam HQ are reading this then this facility needs to be reevaluated as a vendor. I know that I am not the only one frustrated with the poor service; they said they have more than 500 units waiting to be serviced... Every time I go there out of frustration because no one answers the phone I see irate people at the service desk because no staff is available to provide the service. If you are one of the frustrated people who purchased from Fayetteville Camper world and were told what a great support staff they had only to find out when you needed support it was non-existent please sound off. They will not change until they see that the customers want the service they thought they were getting when the salesperson sold them the unit.

5/16/18 Drove 87 miles to keep a appointment set by CW to have a vent fan and two vent covers installed. When fan and covers were ordered was given a ball park price for parts and labor $400-$450.
First work order at check in was $900+dollars. After refusing that and all there explanations as to why I was not told this or that I agreed for them to proceed with as estimated cost of $700+. We are talking about 1 Vent fan and two vent covers. After hours of waiting, ask to see the finished product. Vent fan cover was smoke/black NOT white as ordered, the new vent had no cover only 1 cover installed over bedroom. After a lot of cussing and shaking of heads on there part was sent to pay a $596 bill. Lot of emails to corporate office, a call from corporate person assuring me he would get this before a person who can fix the situation. Got a call yesterday from supposedly the service and part managers and it did not go well. 1. According to work order they did what was requested. 2. Since I had signed a $700 work order and only paid $595 sounds like the already took care of the problem. 3. Both these gentlemen had the most condescending, arrogant attitude. I understand they were pissed because they got a email from corporate and had to call. They finally offered to match online prices that they had agreed to do from the beginning and a $50 gift card! I may be off base but i refused!!!! 1. I think I should pay only prices agreed to on initial order 2. Think I should pay a reasonable rate for hooking up a power source (not $190) there was a light 18 inches away from opening. Thor says there is a wiring harnesses there already. 3. Compensated for gas (would not have made the trip had i known they would not have all the parts)
Please tell me and Camping World Hope Mills who is wright.

Worst service department ever, I have taken my RV here twice both with the same results, the service department is rude, have no clue to the status of your RV, will not call you back and just rightly don't care. I purchased my RV from this location and will purchase another RV in the Future but not from this location. I'll take my RV and Business to the Raleigh Store. I would like to leave a review on the Camping World Website by they only allow "Good Experience's" to be posted.

Worst service department ever! Plus the CSR was very rude! Lost our paperwork several times. Took a month to get an awning put on. They would not let me speak to a manager. Would not ever go back and would not recommend this place to anyone.