JCPenney

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SALON: I WAS REFUSED AS SOON AS I GOT THERE IN HOPKINSVILLE, KY.I had a 12:00 appt for a cut and partial highlight. As soon as I walked up to the counter and told her I was there for my appt. (I made it exactly at 12:00) She said "Oh no, I can't do your hair you didnt tell us you had long hair" I said nobody asked me if I had long hair and its getting cut anyway. She said she has a 12:30 appt and doesnt have enough time to do highlights on long hair and that it was my responsibility to tell them if my hair was long". I said how is your 12:30 appt more important than your 12:00 appt. She said now its 10 after 12 and that I have to reschedule. I said I cant due to my work hours and asked if I skip the cut and just get highlights and ahe said no. I was referred by my family friends, The Meltons who told me they had great customer service. I will never use them or refer them. What a waste of time. 9.13.15