Apple Houston Galleria

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CLOSED NOW - Opens at 10:00am

I went into the apple store (in galleria) today with an appt and had to wait close to 25 minutes after my appt time for them to finally service me. I went in because my IPhone 7+ has been dropping calls as well as freezing. So I got there early sign in and had to wait till my appt time. Then 3 people came in after me and was service before me. Then when I ask a worker how much longer I have he tells me he can’t give a estimated time cause they behind but they will get to me. Finally, when then got to me they tell me they gone do a software/hardware update I tell him my software is already updated so that’s not the issue, he takes my phone out it on computer and that was it. That’s the 2nd time I went to that location for the same issue. I WILL NOT BE RETURNING TO THAT LOCATION....

I am assuming this is the store in the galleria. Anyways, the products that Apple makes are top quality and well worth the money. I have bought computers, ipods, touches, iphones, ipads, from them and they are all great products to own!



But a few days ago, i went into the apple store with an appt. and had to wait close to 20 minutes for them finally to take me for my appt. that had been scheduled for a long time. I was going in to talk about syncing to itunes. So I go and she tells me that I have to log into itunes (Duh). And then I have to authorize my computer, and transfer this and that. And when she is done "turning everything on" it doesn't work. she gets tired of us being there and cancels everything and tells us to leave and try it at home. So I get home and can't get it to work. I then called a tech guy I knew and he had me download iRip which is an amazing program that you should go to first before the store. It is free to try and there are registration codes online if you are so inclined to purchase it. I got all of my songs downloaded (Around 300) in less than 5 minutes, where at the apple store, she couldn't even get one to download in the over an hour of time we were there..



I love their products, just not the service I was provided with