Best Buy

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OPEN NOW - Closes at 9:00pm

Horrible experience at this location. Purchase a laptop and was told to pick up 4 days later. Went back to the store and of course the laptop wasn't there, and came to find out that they never placed the order. Customer service was horrible because I was told to pick up the laptop but I never got a phone call to let me know that my order had not yet arrived. The reason I never got a call is because they took the payment but never placed the order. When I asked for the store manager they told me he wasn't available. I just ended up canceling the order.

Great service gives store a thumbs up!

With the internet, why would you want to go to best buy? I am not sure. I did the other day and it is kindof depressing.

I called 3 times today trying to get someone to answer my question about stereo headsets (Rocketfish). I was on hold for a terribly long time. Yvonne, who answered the phone, said she would have someone call me back and to give my phone number. I said no, it's quicker to call another store. However, I did ask for the manager and she said she was a manager but ..managers don't answer the switchboard and if she was a manager she could have answered my question initially when I called. This is not good customer relations.