Ella Nail & Spa

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OPEN NOW - Closes at 7:00pm

There is a shop that was taken over by another person. Location is at 10919 Jones Rd, Houston. Next door to Black Eye. If it is not affiliated disregard, but if you know you are connected to this nail shop, then I must share this review. **Horrible job done today, and it took 2 hrs! No one else was there, but me. I believe the owner did my refill. She was the older lady there with long brn hair. Was only going for refill but persuaded me into pedi. Cannot believe I'm out $52 plus $5 tip! I know I just felt like they still gave me their time, even if it was crappy svc. Not worth it! The owner put sooo much black powder on my nail. Clumped it on sloppily. I was getting blk tips only. Then she repeated the same sloppy process with the pink powder. Then took about 20 mins of sanding my nail down because she put sooo much powder. She ended asking the pedi lady to help with sanding because it was taking sooo long. Eventually, sanded down but could not make them round like I asked. They just did not get what i was saying to do. Just more round than square tips, that's all. Last, she buffed my nails with very little cream. I thought this was something new, then the gel to get the shine. But no, that was it! No gel! They said ok you're done. I asked what about gel? She says that's why I buffed them. I had never had that done, ever! My nail had a slight shine in the center of my nail but no high gloss like you get with gel. She said next time you come tell me you want gel and it'll be $5. What?! I told her no one has ever charged $5 for gel. She said no they all charge you don't know it. I told her I always pay $25 at 3 different shops and they all charge $25 for refill and they all gel my nails. So I told her to do gel after all. She did it and 3 hours later after setting, they have lost most of their shine! I am so upset and will spread the word of what bad service this new place offers. The pedi was ok. Great massage but the polish job and sanding looks like my daughter did it. Ok not a $22 job at all! I had to ask her to clean polish around my nail. If I can see it from 3ft away, I know you can! Crappy, sloppy, over-priced wanna-be mani-pedi shop!