Expert Watch

Write a Review281-890-4950

CLOSED NOW - Opens at 9:00am

They repaired my LUMI NOX watch and battery replacement, one of the numerals had broken off and was floating around in the watch face; they reattached the numeral and aligned it perfectly. They also replaced the seal. Two other watch shops refused to work on the watch. I was impressed with the quantity of the work.

Took my watch to Expert Watch & Clock to have it's battery replaced for $10. After Ken Nguyen’s wife, or assistant, replaced the battery, the watch was returned to the counter to notify me that the 12 is detached now. I was given the option to remove the 12 for free or pay $15 to have the XII replaced. It was removed for free by the assistant. The watch was returned after the assistant was finished. Once outside the shop, the watch stem is now silver with a black tip when my original piece was gold - the body & stem colors were gold! I went back in and confronted him over the difference. He yelled that he had spent too much time on my watch for free and screamed for me to leave his store. I do believe that his wife/assistant broke my stem but whether she broke the 12 off the face when opening the back of the watch … I can not answer that part, but the two of them would not tell the truth about my gold stem. I will never do business with them from this point forward.