Extended Stay America Houston - Willowbrook

Write a Review281-397-9922

OPEN NOW - Open 24 Hours

My husband and I have been staying at Extended Stay for about 2 months now. When we checked into our room there were clothes under the bed, clothes in the bathroom from the people before, and dirty dishes in the sink, also no TV. When we mentioned the dirty room and no TV to the front desk, they laughed and didn’t even offer to have someone come clean the room or switch the room so we can have a TV. We are in between houses, so we had to go to our storage unit to get our own TV. We also had to clean the hotel room from the previous people. Also, seems everyday the room cards stop working. When we went to the front desk to ask for a room key Adrianna didn’t even respond rolled her eyes and kept looking at the computer, she had a very disgusting attitude to be working customer service. Sheena the Property Manager is extremely rude. When we came to her with a problem she would laugh at us and not help. Someone next door has 4 dogs and they like to poop by our front door. And when we mentioned the poop the Sheena she just rolled her eyes and walked away. She waited until someone else mentioned it to her to clean it. Nikki “Sherlonda” is also very rude and disrespectful. Seems like everyone that works there is only respectful to their own race AKA we’re white. Sheena has a very bad attitude it seems like she only cares enough about her job to not get fired. She has not once helped us and also talked about us to other employees, telling them not to accommodate us. We are in between houses at the moment. But we will no longer stay at another Extended Stay especially if Sheena is going to be there because, she has been no help at all. I actually saw her cuss out a young women yesterday and told her she was going to “whoop her ass when she got off the clock” called the cops and kicked the couple out. The place is very unprofessional the rooms are disgusting nobody cleans. Sheena, Adrianna and Nikki “Sherlonda” are very unpleasant people to communicate with.