Firestone Complete Auto Care
5300 Westheimer Rd, Houston, TX 77056
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Reviews
04/03/2014
Provided by YP.comPurchased a set of tires from TireRack and had them drop-shipped to this Firestone location for installation. When I dropped off the car I asked them to also fill up the spare tire. Installation was done a few hours later and I picked up the car. As an aside, they do try to upsell you which is rather annoying.
When I got home I noticed that the cover on the spare tire (mounted to the back of the car) was missing. When I called the manager, he claimed that there was no cover when I dropped off the car and basically sent me on my way with a "Too bad." I suspect that they broke the cover when they took it off to inflate the spare, but since I have no proof this is a "I say, they say" situation.
So basically my advice is to not go to this store since they do not take ownership of their mistakes, but if you do feel that you must go there, take pictures from all sides of your vehicle so that you can document what and how you dropped off. Personally, I will not go back to this location.
06/25/2010
Provided by SuperpagesI chose this business to repair my car after a minor accident. I made over three trips to get the car repaired. They put extremely used parts on my car (more than 65% of the life of the part worn), did not secure pieces of the car back together, forgot to hook back up wiring for the auto computer so my dashboard lights were on. Even my insurance company was so fed up with them, they acknowledged their payment to them as a loss, and allowed me to go to another repair shop. Conviently located is the only positive thing about this business. But you will pay dearly.
More Business Info
Whatever You Drive, Drive A Firestone
- Hours
- Regular Hours
Mon - Sat: Sun: - Extra Phones
Fax: 713-871-8133
Call Us: 800-997-9115
TollFree: 800-997-9115
- Services/Products
- Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
- Brands
- Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
- Payment method
- master card, discover, amex, visa
- Neighborhoods
- Great Uptown, Westside, Uptown-Galleria
- Other Link
https://local.firestonecompleteautocare.com/texas/houston/5300-westheimer-rd/
- Other Email
- Social Links
- Categories
- Wheel Alignment-Frame & Axle Servicing-Automotive, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers
- Other Information
Emergency Service: No
Express Maintenance: Yes
Fleet Services: No
Free Estimates: Yes
Parts Available: No
Rental Cars Available: No
Road Side Assistance: No
Shuttle Service: No
Towing: No
Wi-Fi: No
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