Buffaloe Floors

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At the carpet manufacturer's recommendation, we went with FLOOR despite their having the highest quote and materials needed of any other quotes we have received. We wanted a quality installation and extra material for area rugs and emergencies.

The initial installation left some poorly done seams and holes from the stretcher. The installer told us it was his first time to work with this natural wool material, but FLOOR's sales rep later stated that he did have experience with it. So did have prior experience or not? FLOOR did some rework, but the result still has some problems, including a color match difference. FLOOR's owner Michael has now refused to come back out or consider mediation to resolve the problems. The manufacturer twice confirmed that FLOOR ordered less carpet than they charged us for.

We overpaid on materials, FLOOR took the extra with them to cut area rugs and has not returned it, there are defects still, and we're left with trying to find someone else to correct the problems.

We recommend you search for another installer.