Knapp Chevrolet

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I purchased my 2013 Grand Sport Corvette from Knapp Chevrolet brand new. The sales experience was great. I them started using the service department for maintenance and repair. They did an ok job overall until my last visit. I had brought the car for my oil change, my battery replacement and to fix my front tire that is leaking air. The rep told me that they would fix the tire for free and I didn't need to worry about it. When I came to pickup my car. I paid 700$ and the tire charges were there (a minor 20$ so I didn't sweat it). I drove the car out and the tire pressure sensor lit up. I drove the car back and they topped air in my tire saying they forgot to top air!!!!!. The following morning I found my tire flat, had to carpool to work for two days and contacted the customer service to report the issue. They asked me to bring it over the weekend and they would fix the tire. I brought it on Saturday, they did fix it that time and they asked me to pay another 20$. I said this was supposed to be fixed before, they said there was another nail so it is 20$ per nail. I wasn't going to argue about the 20$, but it is the poor customer service that I am complaining about. I told them they lost my business forever and sent few emails bit they don't care. Stay away from their service department.

I went to Knapp Chevrolet to try to buy a vehicle there customer service was ridiculous I would never go or recommend anybody to buy a car from them .everyone I communicated with there from even the owner robby Knapp to the general manager with the wig on his head to the finance manager mike.

I thinking buying a car is one of the most stressful things that one can experience. I think it always has to do with the car dealer basically forcing the deal down your throat. This was not the case this time. Larry Davis at Knapp was AWESOME! I am not saying that to be nice. He really created an excellent buying service. Thank You!!

My salesman, Luis was most helpful and it was a pleasure doing business with him

It's a wonderful family owned business and a great part of the community

Knapp is a wonderful dealership!

Great dealership, treats customers with respect. KNAPP CHEVY!

The location of this Knapp dealership is very convenient to my family. That is important to me in considering where to buy my car and have maintenance done. Please keep this location! Thanks!

I’m glad Knapp franchise was not withdrawn during the 2008/2009 financial crisis. Knapp is a family owned business and serves our inter-city communities VERY WELL. Besides the quality and reliability of the vehicle, the dealership is a major factor in brand loyalty.

Great location! Great people! Let the legacy continue, it's a true landmark and always provided the ultimate in service.

There is not another place I would buy from or send a friend to buy a car. The Knapp family represents integrity, loyalty, and supports our community in a huge way!! They are the real deal!

Amazing service, amazing family, needed presence. Knapp Chevrolet is where I take my car when I need repairs. The service is great!!

Knapp Chevy is the best dealership in town! They are so nice and respectful compared to others. Keep them going!!!!

Knapp Chevrolet has been a part of Houston for as long as I can remember. I am a native Houstonian. They are known for their honesty and integrated in providing the best cars and service for their customers. My family had a man that attended our church that worked for Knapp Chevrolet for a very long time.

Knapp Chevy has established reputation for good friendly service. And is a credit to the Chevrolet name unlike the numerous suburban car mills. My family has been purchasing vehicles from the Knapps for three generations. I hope one day it will be four.

I want to complement Knapp Chevrolet because of their service when my family and I needed help. I lost the ignition key to my mother's car. I called Demontrod and their price for replacing the key was $150.00 Knapp 's price was $66.00. Obviously Demontrond is price gouging! Further, Knapp Chevrolet is conveniently located downtown Houston!

Knapp Chevy is a good group of PEOPLE, who give GREAT SERVICE to many good people. I depend on them to service my car, as do so many other people. I plan to buy my next car/truck from them. It’s where I’m going to get it serviced when it needs to be serviced. These are good working people, who earn an honest living...

Knapp Chevy is a great dealership; service is above and beyond; very informative and helpful when trying to buy a car.