Massage Envy
1556 W Gray St, Houston, TX 77019
Reviews
05/05/2017
Provided by SuperpagesAfter 25 days of back and forth I can finally say that I have NEVER received worse customer service than I have at Massage Envy River Oaks . They charged my card twice in a row on May 11th and REFUSE to issue me a refund . After noticing the charge on day one I immediately emailed a screen shot if the double charges to the manager as was requested . After not hearing back , I reached out again & the area manager LIED to me and told me for 2 weeks that my refund was " in progress" In order to push it under the rug . When I asked in three occasions for documentation of my refund she once again ignored my requests . Finally I called corporate and filed a claim with the Better Business Bureau , ironically enough the same manager called me a second time and asked for my bank account information which she didn't "remember" getting in the first place . Today , I printed out 3 weeks of transactions , blacked out 150 items on my account & took it into them to prove the charges as was requested . After looking at all my personal information , making several phone calls & making me wait around for 20 minutes the Area Manager told me "Massage Envy will not be issuing your refund you need to ask for a charge reversal through your bank " When I said what a huge inconvenience this situation has been jumping through hoops for 3 WEEKS and now they are refusing to give me the money they STOLE , the manager actually said " it's been an inconvenience for all of us " Really ? I didn't realize failing to do your job , stealing people's money and providing BAD customer service was an inconvenience .
08/20/2008
Provided by YP.comI went in...Had a really good massage! The people there were really nice actually. Will be going back at least once a month to get my massages! Gotta take better care of myself! This is really close to my job so I can get my massage instead of sitting in traffic!
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat - Sun: - Extra Phones
Fax: 713-526-4671
- Payment method
- mastercard, amex, discover, visa, all major credit cards
- Location
- River Oaks Plz
- Neighborhoods
- Central Houston, Neartown - Montrose
- AKA
Massage Envy River Oaks
- Other Links
http://www.massageenvy.com/clinics/TX/River-Oaks.aspx
https://locations.massageenvy.com/texas/houston/1556-w-gray.html
- Categories
- Massage Therapists, Day Spas, Reflexologies, Skin Care
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes